Terms of Purchase for Mocoer

These Terms of Purchase (“Terms”) govern all orders for clothing, bags, and jewelry placed through Mocoer.com (“Website”) by you (“Customer”). By submitting an order on the Website, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy.

1. Order Acceptance & Confirmation

Order Submission: When you select products (e.g., dresses, leather bags, dainty necklaces) and complete the checkout process, you submit a binding offer to purchase the selected items at the listed prices (in USD, as specified in Section 4).
Order Review & Acceptance: We reserve the right to accept or reject your order in whole or in part. Reasons for rejection may include: out-of-stock items (e.g., a popular jewelry design selling out), pricing errors, incomplete shipping information, or suspected fraud. We will notify you of order acceptance via email (sent to the address provided at checkout) within 24 hours of submission. This email will include your unique order number, product details, and shipping estimates.
Order Modification/Cancellation: Once your order is accepted, modifications (e.g., changing a dress size, updating a bag color) or cancellations are only permitted if requested within 12 hours of acceptance and confirmed by our customer service team (via [email protected]). After 12 hours, orders cannot be altered or canceled, as they will have entered the fulfillment process (e.g., picking clothing from inventory, packaging jewelry).

2. Shipping & Delivery

Processing Time: All accepted orders are processed within 1–3 business days. Processing includes verifying product availability (e.g., checking if a necklace is in stock), inspecting items for quality (e.g., ensuring a bag’s zipper works properly), and preparing packages for shipping. This timeline excludes weekends and holidays.
Delivery Time: After processing, standard delivery takes 6–12 business days to reach your designated address. Delivery times are estimates and may be delayed by factors beyond our control, such as customs hold-ups (for international orders), weather disruptions, or carrier delays. A tracking number will be sent to your email once your order ships, allowing you to monitor delivery progress (e.g., tracking a package of clothing to your doorstep).
Global Free Shipping: We offer free standard shipping on all orders worldwide—no minimum purchase amount is required. No additional shipping fees will be added at checkout, regardless of the number of items (e.g., a single pair of earrings or a bundle of clothing + bags) or your location.
Delivery Responsibility: Risk of loss or damage to products transfers to you upon delivery (confirmed by the carrier’s delivery notification). Inspect your order immediately upon receipt: if clothing is torn, a bag is scuffed, or jewelry is damaged, contact our customer service team via [email protected] within 48 hours of delivery, including photos of the issue, to resolve it.

3. Returns & Refunds

3.1 Return Eligibility

Return Window: You may return unused, undamaged, and unaltered products (in their original packaging, with all tags, labels, and accessories intact) for a refund within 60 days of delivery. For example: a dress that doesn’t fit but hasn’t been worn, a bag with its original dust bag, or jewelry in its original gift box.
Non-Returnable Items: The following are not eligible for returns: personalized or custom-made products (e.g., engraved necklaces with your name), items that show signs of use (e.g., a shirt with stains, a bag with worn straps), or final sale items (clearly marked as “Final Sale” on the product page at checkout).

3.2 Return Process

To initiate a return, email [email protected] with your order number, product names (e.g., “Cotton Midi Dress – Black”), and reason for return. We will respond within 24 hours with a pre-paid return shipping label (consistent with our global free shipping policy) and step-by-step instructions for sending items back.
Ensure returned products are packaged securely to avoid damage during transit (e.g., wrapping jewelry in bubble wrap, folding clothing neatly). We reserve the right to reject returns that do not meet eligibility criteria or arrive damaged due to improper packaging.

3.3 Refund Details

Refund Approval: Once we receive and inspect your returned items (typically 3–5 business days after delivery to our warehouse), we will approve the refund if the products meet return requirements. If not, we will notify you via email and return the items to you at no cost.
Refund Timeline: Approved refunds are credited to your original payment method (e.g., credit card, PayPal) and take 5–10 business days to appear in your account. Timing may vary slightly based on your payment provider’s processing rules (e.g., some credit card issuers take longer to reflect refunds).
Refund Currency: All refunds are issued in United States Dollars (USD), matching the currency used for your purchase. This avoids currency conversion fees or discrepancies for international customers.

4. Pricing & Payment

Pricing: All product prices on the Website are displayed in United States Dollars (USD) and include applicable taxes (where required by local law). Prices are subject to change without notice, but we will honor the price listed at the time you submit your order (provided the order is accepted).
Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options as shown at checkout. All payments are processed through trusted third-party payment processors (e.g., Stripe, PayPal) that adhere to industry-standard security protocols to protect your payment information. We do not store full credit card details or sensitive payment data (see our Privacy Policy for more information).
Payment Authorization: By providing payment details, you authorize us (and our payment processors) to charge the full order amount (including any applicable taxes) to your selected payment method. If a payment is declined, we will notify you via email, and your order will be placed on hold until payment is successfully processed.

5. Product Availability & Descriptions

Availability: Product availability (e.g., “In Stock,” “Out of Stock”) is indicated on each product page. We strive to maintain accurate inventory levels, but occasional errors may occur (e.g., a jewelry design selling out faster than expected). If an item you ordered is out of stock after acceptance, we will notify you via email within 24 hours and offer two options: a full refund, or a substitute product of equal or greater value (with your explicit consent).
Product Descriptions: We make every effort to provide accurate details for clothing (e.g., fabric type, size charts), bags (e.g., dimensions, material), and jewelry (e.g., metal type, stone details) on the Website. However, minor discrepancies may exist (e.g., color variations due to screen resolution, slight differences in bag stitching). If you receive a product that does not match its description (e.g., a “silk shirt” that is actually polyester), contact [email protected] to arrange a free return and full refund.

6. Limitation of Liability

To the maximum extent permitted by law, Mocoer shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your order, shipping, or use of our products. This includes, but is not limited to: loss of use (e.g., a dress not arriving in time for an event), loss of profits, or emotional distress.
Our total liability for any claim related to these Terms shall be limited to the total amount you paid for the affected order (e.g., if a \(50 necklace is defective, our liability is capped at \)50). This limitation does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with legal obligations (e.g., selling defective jewelry that causes injury).

7. Changes to These Terms

We may update these Terms periodically to reflect changes in our business practices, legal requirements, or industry standards (e.g., updating shipping carriers). When we make changes:

We will revise the “Last Updated” date at the top of this page.
We will post the updated Terms on Mocoer.com.
For significant changes (e.g., modifying return timelines), we will notify you via email (to the address linked to your account) or a pop-up notification on the Website.

Your continued use of the Website to place orders after the effective date of changes constitutes acceptance of the updated Terms.

8. Contact Us

If you have questions, concerns, or disputes related to these Terms or your order (e.g., a delayed clothing shipment, a refund issue for a bag), please contact our customer service team:

Email: [email protected]

Website: Mocoer.com

We will work to resolve your inquiry promptly and fairly.