Privacy Policy for Mocoer

At Mocoer (“we,” “us,” or “our”), we understand that your privacy is a priority—especially when you’re sharing information to shop for clothing, bags, and jewelry that reflect your personal style. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (Mocoer.com), make a purchase, create an account, or interact with our customer service team (via [email protected] or other channels). By using Mocoer.com, you agree to the practices outlined in this policy.

1. Information We Collect

We only gather personal information that’s necessary to provide you with a seamless shopping experience, fulfill your orders, and improve our products and services. The data we collect falls into two categories: information you share voluntarily, and information we collect automatically.

a. Personal Information You Provide Voluntarily

This includes details you choose to share with us when engaging with Mocoer.com:

  • Account & Contact Details: Full name, email address (e.g., the address you use to reach [email protected]), phone number, and password (encrypted for security) if you create a user account. We also collect your communication preferences (e.g., whether you want to receive style tips or sale alerts).
  • Order & Shipping Information: Billing address, shipping address, payment method details (e.g., credit card number—we do not store full credit card data; this is handled by our secure third-party payment processors like Stripe or PayPal), and order history (e.g., which clothing styles, bags, or jewelry pieces you’ve purchased).
  • Customer Service Communications: Content of emails, messages, or feedback you send to [email protected] (e.g., questions about a dress size, requests to return a necklace, or comments about a bag’s quality).
  • Style & Preference Data: Information you share when customizing your experience (e.g., saving favorite jewelry designs to a “wishlist,” selecting preferred clothing sizes, or sharing style preferences in surveys).

b. Automatically Collected Information

When you visit or use Mocoer.com, we may collect data about your interaction with the site—without you needing to take any extra steps:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), device model (e.g., iPhone 15, laptop), operating system (e.g., iOS 17, Windows 11), and the date/time of your visit. This helps us fix technical issues (e.g., a broken product page for jewelry) and ensure the site works well on all devices.
  • Usage Data: Pages you view (e.g., how long you spend on the “leather bags” category), products you click on (e.g., a specific necklace design), search terms you use (e.g., “plus-size summer dresses”), and whether you complete a purchase. We use this to improve our product lineup and make it easier for you to find what you love.
  • Cookies & Tracking Tools: Small text files stored on your device that help us remember your preferences (e.g., saved shipping addresses, wishlists) and track site performance. You can disable cookies in your browser settings, but this may limit features like “add to cart” or saved accounts.

2. How We Use Your Information

We use your personal data only for legitimate, transparent purposes that align with your interaction with Mocoer. Here’s how we put it to use:

  • Fulfill Your Orders: Process payments, ship your clothing, bags, or jewelry (using your shipping address), and send order updates (e.g., “Your necklace has shipped!”) via email or text.
  • Provide Customer Support: Respond to your questions, resolve issues (e.g., exchanging a bag that doesn’t fit), and follow up on feedback sent to [email protected].
  • Personalize Your Experience: Recommend products you might love (e.g., suggesting earrings to match a dress you purchased), save your size preferences for faster checkout, and show you relevant content (e.g., style guides for summer bags).
  • Improve Our Site & Products: Analyze usage data to fix broken features, add popular categories (e.g., if many users search for “sustainable jewelry,” we’ll expand that lineup), and refine our clothing fits based on customer feedback.
  • Communicate With You: Send essential updates (e.g., “Your account password was changed”) or optional communications (e.g., sale alerts for bags, new jewelry launches). You can opt out of non-essential emails at any time (see Section 5 for how).
  • Keep Mocoer Secure: Protect our site and users from fraud (e.g., checking for fake orders), unauthorized access (e.g., securing your account with encrypted passwords), and data breaches.

3. Who We Share Your Information With

We never sell your personal data to third parties—period. We only share information with trusted partners who help us run our business, and only as much as needed to get the job done. These partners are contractually required to protect your data:

  • Payment Processors: Companies like Stripe or PayPal that handle payment transactions. They receive your payment details (e.g., credit card number) to process your order, but they don’t use this data for any other purpose.
  • Shipping Partners: Carriers like UPS, FedEx, or USPS that deliver your orders. We share your shipping address and order details with them to ensure your clothing, bags, or jewelry reach you safely.
  • Service Providers: Third parties that help us with specific tasks, such as:
  • Email platforms (e.g., Mailchimp) to send order updates or style tips.
  • Analytics tools (e.g., Google Analytics) to track site usage (we anonymize data here to protect your privacy).
  • Return management services to process returns for items like defective jewelry.
  • Legal Authorities: We may share data if required by law (e.g., responding to a court order) or to protect our rights, safety, or property (e.g., investigating fraudulent orders).

4. How We Protect Your Information

We take the security of your personal data seriously—and use industry-standard measures to keep it safe:

  • Encryption: All data transmitted between your device and Mocoer.com (e.g., payment details, shipping addresses) is encrypted using HTTPS. We also encrypt sensitive data (like passwords) when storing it.
  • Access Controls: Only authorized Mocoer team members (e.g., customer service reps, order processors) can access your data—and only for work-related tasks (e.g., helping you track a bag shipment).
  • Regular Security Checks: We test our systems for vulnerabilities (e.g., hacks, data leaks) and update our security tools to stay ahead of new risks.
  • Third-Party Vetting: We only work with service providers (like payment processors) that meet strict security standards to protect your data.

While we do everything we can to keep your information safe, no online platform is 100% secure. We cannot guarantee absolute protection against unauthorized access—but we will notify you promptly if a data breach occurs that may affect your privacy.

5. Your Rights

Under global privacy laws (e.g., GDPR in the EU, CCPA in California), you have control over your personal data. Here’s what you can do:

  • Access Your Data: Request a copy of the information we hold about you (e.g., your order history, saved preferences).
  • Correct Errors: Update inaccurate data (e.g., changing a saved shipping address, fixing a misspelled name in your account).
  • Delete Your Data: Ask us to remove your personal information (e.g., deleting your account and order history)—except for data we need to keep for legal reasons (e.g., tax records for past purchases).
  • Opt Out of Communications: Unsubscribe from non-essential emails (e.g., sale alerts) by clicking the “unsubscribe” link at the bottom of any Mocoer email. You’ll still receive essential updates (e.g., order confirmations).
  • Limit Data Use: Request that we stop using your data for certain purposes (e.g., no longer using your style preferences to recommend products).

To exercise any of these rights, email our team at [email protected] with your name, contact details, and a clear description of your request. We’ll respond within 30 days and work to fulfill your request as quickly as possible.

6. Data Retention

We keep your personal information only for as long as needed—no longer. Here’s our retention timeline:

  • Order Data: We store your order history, shipping address, and payment details (in encrypted form) for 7 years to comply with tax and legal requirements.
  • Account Data: If you have a user account, we keep your data (e.g., saved preferences, wishlists) until you request to delete your account. If your account is inactive for 24 months (no logins or purchases), we’ll notify you via email before deleting it.
  • Automatically Collected Data: Technical and usage data (e.g., IP addresses, page views) is retained for 12 months to improve site performance—after that, it’s anonymized (stripped of personal identifiers) for long-term analysis.

7. Children’s Privacy

Mocoer.com is not intended for children under the age of 13. We do not knowingly collect personal information from kids under 13. If we discover we’ve collected data from a child under 13, we’ll delete it immediately. If you’re a parent or guardian and believe your child has shared data with us, contact [email protected] to request its removal.

8. Changes to This Policy

We may update this Privacy Policy from time to time—for example, if we add new features (e.g., a “virtual styling tool” that collects style preferences) or change how we handle data. When we make updates:

  • We’ll revise the “Last Updated” date at the top of this page.
  • We’ll post the new policy on Mocoer.com.
  • If the changes are significant (e.g., new ways we share data), we’ll notify you via email (to the address linked to your account) or a pop-up on the site.

Your continued use of Mocoer.com after the update date means you accept the new policy. We encourage you to review this page regularly to stay informed.

9. Contact Us

If you have questions, concerns, or requests about this Privacy Policy—or about how we handle your data—please reach out to our team:

Email: [email protected]

Website: Mocoer.com

We’re committed to addressing your privacy concerns promptly and transparently.