Shipping Policy for Mocoer

At Mocoer, we know receiving your favorite clothing, bag, or jewelry quickly and in perfect condition is key to a great shopping experience. This Shipping Policy outlines our global shipping services, delivery timelines, packaging standards, and how we handle shipping-related issues—so you know exactly what to expect when you order from Mocoer.com.

1. Shipping Coverage & Eligibility

Global Delivery: We ship to every country worldwide—whether you’re ordering a dress in the United States, a leather bag in France, or a dainty necklace in Australia, we’ll deliver your items directly to your doorstep.
No Minimum Order Requirement: All orders qualify for shipping, regardless of value. There’s no need to meet a minimum purchase threshold to get your favorite Mocoer pieces delivered.
Restricted Destinations: While we ship globally, we cannot deliver to regions where local laws restrict the import of fashion items (e.g., certain countries with strict customs regulations for textiles or jewelry). If your destination is restricted, we’ll notify you via email within 24 hours of order placement and issue a full refund.

2. Shipping Costs: Global Free Shipping

100% Free Standard Shipping: We offer free standard shipping on all orders worldwide—no hidden fees, no surcharges, and no exceptions. The price you see at checkout (in USD) is the total amount you’ll pay; no additional shipping costs will be added, even for multiple items (e.g., a bundle of clothing + a bag + jewelry).
No Expedited Shipping Fees (Currently): At this time, we only offer standard shipping (with timelines outlined in Section 3). We do not charge for expedited or premium shipping options (as they are not yet available). If we add expedited shipping in the future, we’ll update this policy to include details on associated costs (if any).

3. Order Processing & Delivery Timelines

We’ve optimized our fulfillment process to get your fashion pieces to you as quickly as possible, while ensuring they’re protected during transit:

3.1 Order Processing Time

After you place an order and payment is confirmed, we process your order within 1–3 business days. Processing includes:
Verifying your order details (e.g., confirming clothing size, bag color, jewelry design).
Checking product availability (we’ll notify you immediately if an item is out of stock).
Inspecting items for quality (e.g., ensuring dress seams are intact, bag zippers work, jewelry stones are secure).
Preparing your package for shipping (e.g., folding clothing neatly, wrapping jewelry in protective pouches).
Processing time excludes weekends, public holidays, and unforeseen delays (e.g., high demand for a limited-edition bag). If your order is delayed beyond 3 business days, we’ll email you with a revised estimate and the option to cancel for a full refund if desired.

3.2 Delivery Time

Once your order ships, standard delivery takes 6–12 business days to reach any destination worldwide. This timeline is an estimate based on average carrier performance and includes customs clearance (for international orders).
Delivery time variations by region:
Domestic Orders (e.g., within the United States): Typically arrive within 6–8 business days after shipping.
International Orders (e.g., Europe, Asia, Australia): May take 8–12 business days due to customs processing (we provide all necessary documentation to speed this up, but customs timelines are beyond our control).
Remote Locations (e.g., small islands, rural areas): Delivery may take an extra 1–2 business days, as carriers require additional transit time for these destinations.

4. Shipping Process & Tracking

4.1 Packaging for Fashion Items

We take extra care to package your clothing, bags, and jewelry to ensure they arrive in perfect condition:

Clothing: Folded neatly and placed in breathable garment bags (to prevent wrinkles) or sturdy boxes (for delicate fabrics like silk).
Bags: Wrapped in tissue paper and placed in dust bags (included with all leather/suede bags) before being packed in boxes with padding (to avoid scratches).
Jewelry: Each piece is placed in a soft pouch or gift box (depending on the design) and wrapped in bubble wrap to protect against damage or tangling.

4.2 Order Tracking

Once your order ships, we’ll send a shipping confirmation email to the address you provided at checkout. This email includes:
A unique tracking number (from our carrier, e.g., UPS, DHL, USPS).
A direct link to the carrier’s website, where you can:
View real-time updates on your package’s location.
Check the estimated delivery date.
Confirm when the package is out for delivery or has been delivered.
If you don’t receive a tracking email within 4 business days of order placement, check your spam folder first. If it’s not there, email us at [email protected] with your order number, and we’ll resend the details.

5. Customs & Import Duties (International Orders)

Customs Clearance: For international orders, your package may need to go through customs in your country. We include all required documentation (e.g., commercial invoice, product origin certificate, list of materials) to simplify this process and reduce delays.
Import Duties & Taxes: Mocoer’s free shipping does not cover import duties, taxes, or fees imposed by your country’s customs authority. These charges are the responsibility of the customer (you) and must be paid directly to the carrier or customs office upon delivery.
Estimating Duties: To avoid surprises, we recommend checking your country’s customs website (e.g., EU’s Taxation and Customs Union, Australia’s ABF) to estimate potential duties before placing an order. If you refuse to pay duties and the package is returned to us, you’ll be responsible for the return shipping cost (deducted from your refund if you request one).

6. Shipping Issues & Resolution

We work with trusted carriers to ensure reliable delivery, but issues can occasionally arise. Here’s how we resolve them:

6.1 Lost or Missing Packages

If your tracking information shows “Delivered” but you haven’t received your package:

Check with family, neighbors, or building management—carriers often leave packages with trusted contacts or in secure locations (e.g., mailrooms, porches).
Contact the carrier directly using your tracking number—they can provide details like delivery photos or drop-off location.
If the package is still unaccounted for after 3 business days, email us at [email protected] with your order number and tracking number. We’ll file a claim with the carrier and, if the package is confirmed lost, send a replacement order for free or issue a full refund (your choice).

6.2 Damaged Packages or Items

If your package arrives damaged (e.g., a crushed box) or the item inside is damaged (e.g., a torn dress, a scratched bag, a broken jewelry clasp):

Take photos of the damaged packaging and item—these are required to file a claim with the carrier.
Email us at [email protected] within 48 hours of delivery, including your order number, photos, and a description of the damage.
We’ll resolve the issue quickly:

For minor damage (e.g., a loose jewelry stone), we may send a repair kit or offer a partial refund.
For significant damage (e.g., a torn dress), we’ll send a pre-paid label for the return and ship a replacement for free or issue a full refund.

6.3 Delayed Deliveries

If your package is delayed beyond the 6–12 business day window (excluding customs delays):

Check the carrier’s tracking page for updates—delays may be due to weather, carrier disruptions, or peak shipping periods (e.g., holidays).
If there’s no update for 3 or more business days, email us at [email protected]. We’ll follow up with the carrier to resolve the delay and keep you informed until your package arrives.

7. Shipping Address Changes

Before Shipping: If you need to change your shipping address after placing an order but before it ships, email us at [email protected] within 12 hours of order placement. We’ll update the address if the order hasn’t entered fulfillment.
After Shipping: Once your order ships, we cannot change the address—this is controlled by the carrier. If you need to redirect the package, contact the carrier directly using your tracking number (some carriers offer address redirection for a small fee, which you’ll be responsible for).

8. Contact Us

If you have questions about shipping, tracking, or delivery issues, reach out to our customer service team:

Email: [email protected]

Website: Mocoer.com

We’re dedicated to ensuring your Mocoer clothing, bags, and jewelry arrive safely and on time—so you can start styling your new pieces as soon as possible.